Frequently Asked Questions

For any reason you may want to contact us, please use the in-app chat or write us an email at hello@audiogo.com. Looking forward to hearing from you :)...

For any reason you may want to cancel your AudioGO account, please reach to us at hello@audiogo.com and a representative will be happy to ...

AudioGO is an audio advertising platform for Small Businesses and Agencies that empowers promoting your product or service to music and podcast listeners

With AudioGO you can get started in minutes by signing up online. Creating an account is free, and campaign spend starts with low budgets.

To activate your account, we need to validate your email address. We do this by sending you a unique code which needs to be confirmed

For best account security, we recommend passwords longer than 8 characters, containing both letters and numbers

If you happen to forget your password, simply click the 'Forgot password' link on the AudioGO log in pa...

Make sure you select from the drop down menu one or more industries most representative to your business

In order to maintain the highest quality experience for our streaming listeners, we require all advertisers on AudioGO to strictly observe the following guidelines: General Content R...

Currently AudioGO is available to businesses established within the US and Canada

Of course! We're always on the lookout for like-minded businesses and organizations to team up with! You can inquire with our Partnerships team

It depends on if our publishers will allow it. So we ask that all CBD advertisers submit their ad, or ad script, by contacting us for ...

No, unfortunately at this time, AudioGO does not allow users to change the email address associated with an account. We recommend creating a new account if you are looking to use a new email....

Yes, you can! Check out the User Management section in our FAQs for more details.

You can pay for your ads with either a credit or debit card. We accept the following credit cards: Visa American Express Mastercard Discover JCB

The minimum spend requirement for an AudioGO campaign is $250 USD or $300 CAD. Like most other adtech platforms, you can also start, stop, and edit your campaigns as you wish.

US: We charge a base $18 USD/CPM (1,000 impressions) which includes location, gender, age, device, music, and podcast genre targeting. Some targeting will i...

AudioGO will charge your credit card each time you hit your billing threshold across all running campaigns and / or at the end of each month. The default threshold is $250 USD/$300 CAD

No, you just need to enter your credit card once in the payment methods section of your AudioGO dashboard. And every cam...

At this time, you can't add multiple credit cards to your AudioGO account. Though you are welcome to change yo...

As I'm sure you may already know, an automatic charge is triggered for every $250 USD/$300 CAD...

We do offer invoicing as a payment method but have a minimum spend requirement. To request more information on our invoicing solution, please

To change your payment method: Please login to your AudioGO account. Navigate to the top right-hand corner of your screen and you'll find a dropdown menu where your username...

Payment methods can be deleted when (cumulatively): There are no active or running campaigns There is no outstanding balance to be paid The last completed campaign is...

An advertising credit coupon can be easily redeemed within AudioGO by navigating to your billing details page

At this time, you can purchase AudioGO ads with US and Canadian dollars.

For a full accounting of your charges on AudioGO, please visit your 'Payment History.' It can be found in the 'Payment Methods' page from the user menu in the far-right c...

Here's how to download your AudioGO charges into a PDF

You can upload a list of postal codes separated by comma, semicolon, or new line

Uploading a list of zip codes to your campaign is as easy as copying a list of postal codes you have at hand using a very user friendly UI

For targeting Canadian zip codes, we only accept the first 3 digits. For example, if you were to enter T3R 001; T3R002; T3S 003; T3S004, our system will only recognize the regions correspondi...

Our behavioral targeting feature is a catalog of listener segments that are organized around the following 221 interests and user statuses:

Reach the audience of your choice on AudioGO by selecting any of the demographic or advanced targeting options below: gender; male or female age group; 18 to 24, 25 to 34, 35 ...

You can target the location of listeners on AudioGO by using any of the below options: DMA: Designated Market Area, is really just industry-speak for a media market.<...

Pick music that matches your brand, your message, and your audience with AudioGO. Ads that are personalized to your listeners’ music preferences are especially effective at driving up engagements. ...

Yes, you can! It falls under talk and podcast in genre targeting. Currently, we offer the following podcast categories: Arts Business Comedy Education <...

AudioGO works with Spanish language publishers including Entravision, allowing you to run Spanish audio ads to Spanish speaking listeners.

Set a budget for the entire duration of your campaign. The amount will be split across all days your ad will run through

Specify when your campaign should automatically start and end

To define exactly the time of day and days of the week you want your ads to air, you need to enable hourly scheduling

Retargeting listeners with display ads will showcase your image banners to listeners that have been previously exposed to your audio ad while browsing websites and apps at a later time

Yes, AudioGO does accept political ads, but they are highly regulated and not all publishers allow them on their platforms. Political ads are not allowed to contain any hate speech or violence. If ...

Currently, our publisher partners include Pandora, iHeartRadio, TuneIn, Sonos, SoundCloud, Cumulus, Cox Media Group, Univ...

Currently, our Canadian publisher partners include TuneIn, Audiomack, Corus, Stingray Music, idobi, and Sonos Radio.

You are not able to select a single publisher at this time. But if you select music genre targeting, most of your impressions will appear on Pandora or SoundCloud, both of whom specialize in...

Ads running on AudioGO need to comply to our ad guidelines. Make sure your ad fits the requirements to ensure a smooth operation

The number of impressions and unique listeners you reach depend on the budget and targeting criteria you set in your campaign. We do provide a forecast of your audience reach in the set up p...

Audience Guide is AudioGO's inventory forecasting tool which uses past info to predict available inventory for your campaigns

A broad audience coupled with smaller budgets will generally result in successful campaigns but you may want to consider exploring more precise targeting to match your campaign objective

Narrow audiences usually result in campaigns not being able to fully deliver on their budgets and might not fulfill their goal. It is thus important to fix this by opening up your reach

AudioGO accepts audio clips up to 30 seconds long in one of the supported formats (mp3, wav, aac, wma and ogg)

You can upload up to three banners to accompany your ad. We recommend making use of all three dimensions

You can select your campaign start and end dates when setting up your audio campaign. You can also pause or stop t...

Day parting allows you to select the hours of the day your ad will play to listeners in their local time. To use day parting, click on the 'Do you want to enable day parting?' option in t...

The destination URL is the complete web address of your landing page for listeners that click on your banners

With our integration with Canva, you can design display banners yourself in minutes

The CTR (click-through-rate) represents the percentage of listeners who clicked on a display banner. CTR is calculated by dividing the total number of clicks from your display banners by the ...

LTR (listen through rate) represents the share of audio ads that are played entirely out of all ads that started playing

Yes, you sure can! To download your AudioGO campaign reporting into a sleek PDF file, simply hit the 'Export Report' link at the top right of the Campaign Report page. Now, with just a click, you c...

Total clicks is an aggregate value of the number of clicks all your banner ads have cumulatively recorded as part of your campaign

In your Campaign Report page is a graphical view of your ad's impression distribution by publisher. That way you can see exactly where your ads are playing at all times.

To download reports data as CSV, simply click the download icon next to each report title on your reporting dashboard

Each user gets a personalized reporting dashboard that displays the following metrics in real-time: Campaign Metrics: Total/daily ad spend Budget Start/end...

Aside from the regular reports in your campaign dashboard, our advanced ‘Reporting’ tab has even more data for easy managing. There you'll find additional metrics and breakdowns of your campaign pe...

In order to create a scheduled report, please visit the 'Reporting' tab in the top navbar menu > and click the green 'Create new report' button.

When creating a scheduled report you can select between the following options: Daily – totals Your report will be sent to you daily starting with the first dat...

Be sure to check the campaign period and select your report data interval to be the included in the campaign run interval.

The genre and behavioral targeting breakdowns are only available for campaigns that have used this targeting type on campaign setup. If a campaign was setup without that specific targeting, your re...

Unfortunately for some users we can’t identify the exact corresponding zip code. In this case, all add deliveries will be grouped under an 'Unknown' label.

Because we host a number of different music streaming and digital radio publishers, for your convenience, we only display your campaign...

Because we host a number of different podcast publishers, for your convenience, we only display your campaign's top 8 publishers by nam...

Audio ads you request from AudioGO are produced within a maximum of two business days. We also notify you in-app and via email when your ad is ready to be reviewed

Your ad preview can be shared with collaborators by clicking the "Share Preview Link" from the Preview Ad window

AudioGO gives you the option to request the creation of professional quality audio ads at very affordable rates

If you're unhappy with the audio ad we created for you, you can request a revision by submitting a form in the original email you received with the ad.

Of course! But I'm afraid we don't offer writing services for our advertisers at the moment. We're still more than happy to offer edits and suggestions if needed.

You sure can! We just ask that you provide a license or some form of written consent from the rights holder beforehand.

Though we do support Spanish ads, I'm afraid we don't offer translation services at this time. So if you do want a Spanish-language ad created, we just ask that you please submit in...

Campaigns can underdeliver for a set of reasons including: narrow targeting, issues with payment or non-compliant ads

Campaign budget is distributed evenly across the campaign duration

Like most adtech platforms, you too have the ability to edit campaigns at any time along the way with AudioGO. Just find the ad campaign you wish to edit and click 'Edit Campaign.' You wi...

If you wish to stop or pause a live ad campaign, simply: Visit your dashboard, or click 'My dashboard' In the left side of that view, you'll find a green toggle next to where ...

Campaigns can under perform or under deliver in case of a much too narrow targeting. A quick fix would be broadening the targeting

Account owners can assign multiple users with any of the following three permissions: full-access, edit or view. Permission-type determines the level of access to an account's ...

To start adding users to your AudioGO account, click your username in the top-right corner of

You can remove the access rights of any user from your AudioGO account ONLY if you are the account owner or a full access member. To do so, visit the User Management screen from your dashboa...

To edit user permissions, visit the User Management screen from your dashboard's username menu > click on the three dots button next to the user whose access you want changed > select “Edit p...

Unfortunately, you can NOT invite an email address to access multiple AudioGO accounts at this moment. Instead, we suggest you create different email aliases for that one user.

No, as an account administrator, you can’t reset the password of a user. The user will need to use the “Forgot my password” link in order to reset their password.

The account contact email is the address we send all our notifications to. Team members won’t receive any of the notifications that are sent to an account contact. By default, the account contact e...

A conversion is when a listener responds to your audio ad's call-to-action (CTA) by visiting your website or a specific webpage. Again, it’s when an ad listener converts into a site visito...

The AudioGO Pixel is a snippet of HTML code that's added to your website to track and measure conversions<...

This version of the AudioGO Pixel specifically tracks total and unique visits to a website or webpage after a person listens to an audio ad (conversion), whether that is by clicking the companion b...

We recommend adding the pixel to the website or webpage that you are promoting in your audio ad campaign. This can be a home page or a specific landing page that you would like the listeners of you...

Currently, you can only enable the AudioGO Pixel if your campaign includes Display Retargeting. Once Display Retargeting has been enabled you will see the Conversion Tracking option appear at the b...

How do I install the AudioGO Pixel on my website? The AudioGO Pixel can be placed anywhere in the element of the website’s or app’s HTML code...

Currently you can track total conversions or website/webpage visits, which may include the same person clicking on multiple pages on your website or webpage. As well as Unique Conversions which wou...

To check if the AudioGO Pixel was installed correctly and is working properly, here’s what you'll need to do: 1. Open the developer tools on your web browser (Ctrl+Shift+I o...

You can add the AudioGO pixel to your Wix website by following the steps below:   Get your AudioGO pixel code from the campaign window by pushing ...

To use the pixel on a Shopify site please do the following: L...